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Feedback

  • 1. What was the name of your event?

    2. Please confirm the date of your event with us.

    DD/MM/YYYY

    3. In comparison to other events you have organised and other venues you have used in the past, please rate our pre-event performance.

      Not applicable Below my expectations Met my expectations Exceeded my expectations
    Turnaround time of your initial enquiry
    Our responsiveness to your concerns
    Our communication in the lead up
    Competitively priced solution
    Quality of documentation
    Our ability to resolve challenges effectively
    Efficient coordination before your event

    4. What was the key factor in selecting a Waterview venue or restaurant on this occasion?

    5. Considering other events you have organised and other venues you have used in the past, please rate the quality of our performance during your event.

      Not applicable Below my expectations Met my expectations Exceeded my expectations
    The welcome from our staff on arrival
    Our attention to your needs throughout
    Quality of service during your event
    Quality of food
    Quantity of food
    Quality of beverage
    Quantity of beverage
    Ambience of venue
    Maintenance and cleanliness of venue
    Venue suitability to your requirements
    Service from our recommended suppliers

    6. Can you suggest anything we can do to improve our delivery of future events in the following areas?

    7. Overall, how well do you rate Waterview on the following?

      Below my expectations Met my expectations Exceeded my expectations
    Overall value for money
    Overall quality of service
    Overall quality of food and beverage
    Overall quality of venue

    8. Was the preferred Waterview DJ used at your event?

    9. If Yes, were you happy with the service that the Waterview DJ provided?

    10. Please specify any further preffered suppliers that were used at your event with us?

    11. Would you like to name any of our staff for special recognition?

    12. Will you recommend Waterview to colleagues and friends?

    13. If you were to describe your experience with Waterview in a sentence or paragragh, what would you say?

    14. How would you describe the food experience at the venue?

    15. Do we have your permission to use the above testimonial?

    16. Did you find our website relevant in providing the information you required?

    17. Please provide your contact details so that our team can follow up with you regarding your feedback when appropriate.

    18. Would you like to continue receiving future E-News and promotional material from Waterview?

    Thank you for completing this survey. We look forward to working with you again.

    the Waterview Sales & Marketing team.


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  • 1. Couple's names

    2. Please confirm the date of your wedding.

    DD/MM/YYYY

    * 3. Name of Wedding Executive

    * 4. Name of Wedding Coordinator

    * 5. Please rate the quality of our service in the lead up to your wedding.

      Not applicable Below my expectations Met my expectations Exceeded my expectations
    Turnaround time for your initial enquiry
    Our responsiveness to your concerns
    Our communication in the lead up
    Our empathy and support
    Competitive pricing
    Quality of documentation
    Our ability to resolve challenges effectively

    * 6. Can you suggest anything specific that we can do to improve our performance before a wedding in future?

    * 7. What is the name of the Venue Manager who looked after your wedding?

    * 8. Please rate the quality of our service during your wedding.

      Not applicable Below my expectations Met my expectations Exceeded my expectations
    The welcome from our staff on arrival
    Our attention to your needs throughout
    Quality of service during your event
    Quality of food
    Quantity of food
    Quality of beverage
    Quantity of beverage
    Ambience of venue
    Maintenance and cleanliness of venue

    * 9. Do you have any other specific feedback or comments you would like to make?

    * 10. Overall, how well do you rate Waterview on the following for weddings?

      Below my expectations Met my expectations Exceeded my expectations
    Overall value for money
    Overall quality of service
    Overall quality of food and beverage
    Overall quality of venue

    * 11. Would you like to name any of our staff for special recognition? (Wedding Team or Venue Staff)

    12. Did you find our website relevant in providing the information you required?

    13. If you were to describe your experience with Waterview in a sentence or paragragh, what would you say?

    14. Do we have your permission to use the above testimonial?

    15. Will you recommend Waterview to colleagues and friends?

    * 16. Are you planning any other events for 20 people or more within the next 12 months? (Birthdays, Private Events, Christenings, Corporate Functions)

    17. Would you like to continue receiving future E-News and promotional material from Waterview?

    Thank you for providing valuable feedback that will assist us to continuously improve our performance and recognise our team members.

    Many of our upcoming Brides and Grooms enjoy reading real wedding stories from weddings featured at our venues and we would love for you to share your cherished memories, wedding inspiration and favourite images from the day.


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